FAQ – Parfumino
Here you will find answers to the most frequently asked questions about Parfumino and our products.
If you don't find what you're looking for here, don't hesitate to contact us directly. 😎
About Parfumino
What is Parfumino?
What is Parfumino?
Parfumino.ch is the specially developed online shop of Parfumino KLG, based in Switzerland. Parfumino carries an extensive collection of niche and designer perfumes, which it shares with other perfume lovers through smaller bottlings.
Why Parfumino?
Why Parfumino?
Because we place great value on quality, beautiful and sustainable packaging, and fair prices. And because we want to make the fantastic world of fragrances accessible to everyone.
How many perfumes are available on Parfumino?
How many perfumes are available on Parfumino?
We currently have around 200 different fragrances in our collection. The collection is constantly growing and evolving. Therefore, there is no guarantee that every fragrance will remain permanently available. Some fragrances are limited editions or exclusive rarities that are no longer available in stores.
How are the prices calculated?
How are the prices calculated?
Our prices are based on fair and transparent calculations. By purchasing larger quantities, we can achieve better terms – and we pass this advantage directly on to you. At the same time, we take material, time, and shipping costs into account to reliably guarantee quality and service.
Who is the offer aimed at
Who is the offer aimed at
Parfumino is aimed at perfume collectors and fragrance lovers who enjoy discovering new scents. If you don't like a fragrance, you can easily give it away or resell it. Of course, it's ideal if you find a new favorite fragrance that you love and want to keep in your collection.
About the fragrances
Are the fragrances really original?
Are the fragrances really original?
Yes, we sell exclusively original perfumes without any additives or dilutions. No fakes – no dupes!
Which perfume suits me best?
Which perfume suits me best?
This is individual and depends on personal preference. High-quality fragrances often develop over time. Smaller quantities like 2, 3, or 5 ml are ideal for testing and getting to know new scents.
How are the perfumes stored?
How are the perfumes stored?
The fragrances are professionally stored in the original bottle in a cool, dark place and are carefully filled by hand only after the order has been received.
About our atomizers
In what sizes are the atomizers available?
In what sizes are the atomizers available?
The atomizers are available in sizes 2, 3, 5 and 10 ml.
What is special about Parfumino atomizers?
What is special about Parfumino atomizers?
The high-quality atomizers are made of glass and feature an elegant aluminum spray head in black, gold, or silver, each selected to match the design of the original bottle.
Can the atomizers be reused?
Can the atomizers be reused?
Yes, we actually recommend it. The glass bottle can be cleaned with alcohol and reused.
How long do the different sizes last?
How long do the different sizes last?
- 2 ml: approx. 40 sprays (lasts approx. 2 weeks with 3 sprays per day)
- 3 ml: approx. 60 sprays (lasts approx. 2.5 weeks with 3 sprays per day)
- 5 ml: approx. 80 sprays (lasts approx. 1 month with 3 sprays per day)
- 10 ml: approx. 160 sprays (lasts approx. 2 months with 3 sprays per day)
Packaging & Shipping
What are the items shipped in?
What are the items shipped in?
The items are packed in bubble envelopes or Parfumino-branded packages and shipped well protected.
How much does shipping cost?
How much does shipping cost?
A-Post Midi package: CHF 6.50
A-Post parcel: CHF 9.50
All orders are shipped via registered A-Post mail to prevent loss or theft. This allows us to rely on insurance in the event of any shipping or delivery issues, thus guaranteeing delivery or a replacement.
Shipping is free for orders over CHF 65.–.
How long does shipping take?
How long does shipping take?
Orders are filled within 12 hours and shipped no later than 24 hours after receipt of payment. Delivery via Swiss Post usually takes 1-2 business days.
Where does it ship to?
Where does it ship to?
We currently ship within Switzerland.
Payment information
Which payment methods are accepted?
Which payment methods are accepted?
We accept common payment methods such as Apple Pay, Google Pay, Maestro, Mastercard, Visa, American Express, PayPal and TWINT.
Is my payment secure?
Is my payment secure?
Yes, we work exclusively with well-known payment service providers.
Returns & Complaints
Can I return my order?
Can I return my order?
If the shipping packaging has already been opened, we cannot accept returns, as these are open items (the atomizers can be opened). If an order was placed in error, cancellation is possible up to 6 hours after order confirmation. Failure to do so will result in the buyer being legally obligated to fulfill the terms of the resulting purchase contract in accordance with the Swiss Code of Obligations.
Something went wrong - what can I do?
Something went wrong - what can I do?
If an error occurs (e.g. missing or damaged goods), please contact us by email with photos of the product immediately after unpacking, if possible, so we can find a solution.
Who bears the return costs?
Who bears the return costs?
The buyer, except in the case of a defect or manufacturing error.
